Complaints or concerns regarding the Welsh language will follow the timeframes and steps described in the Complaints Procedure.
Here is our Welsh Complaints and Concerns Procedure.
The Council will make sure that the investigating officers consult with any relevant legislation before determining whether the authority or service area has acted in accordance with legislative requirements or in line with approved policies and procedures.
The Complaints Procedure and additional guidance has been shared with staff.
Complaints regarding the Welsh language and potential non-compliance with the Welsh Language Standards will be led by the Welsh and Inclusion Officer in conjunction with the Customer Service team and officers from the directorates or service areas in question. Officers will follow this corporate approach when dealing with any complaints concerning the Welsh Language.
If you have a complaint about the Welsh language or any other Welsh language issues, you can contact the Welsh Language Officer Elyn Hannah ehannah@valeofglamorgan.gov.uk
Alternatively, you can submit a complaint through the Council’s corporate complaints portal.
If you feel that the complaint has not been resolved satisfactorily or that someone is interfering with your freedom to use Welsh, you may exercise your right to complain directly to the Welsh Language Commissioner. You are also able to complain directly to the Welsh Language Commissioner: