Council Tax

Council Tax is a property tax with a personal element. The property element is based on the property's valuation band. The personal element takes into account the number of people aged over 18 living in a property, and allows for a discount to be granted in some circumstances.



Submit a Council Tax Enquiry

Please use the button below to submit a Council Tax Enquiry to the team. Please note that we are no longer processing ad-hoc emails and you must now complete the enquiry form for your information to be processed and/or your question answered.


Submit a Council Tax Enquiry 


Book an Appointment at the Civic Offices

You can now book an appointment online to visit an advisor in the Civic Offices. You can book an appointment up to 14 days in advance.  


The Council Tax enquiry counter is also currently available to discuss your account, without an appointment, between 10am and 2pm Monday, Wednesday and Friday.


When you arrive, please follow the queuing system in place. An adviser will check your appointment and guide you to the interview room when it is free to do so. Please bring all the necessary documentation in relation to your enquiry with you, this will help the advisor to manage your appointment efficiently.  


Book an Appointment


All face to face appointments are for 20 minutes. Please arrive no earlier than 5 minutes before your appointment. Should you need a longer appointment, please telephone the office and we can arrange this for you:


  • 01446 709564


Please note: When making your appointment the contact information you provided will be held for 21 days for the Test, Trace and Protect (TTP) Scheme by Welsh Government to limit the spread of Covid-19.


Cost of Living Support Payment

On 15 February Welsh Government announced a £150 cost of living support payment will be provided to:

  • All households who live in properties in council tax bands A-D; and

  • All households who are recipients of the Council Tax Reduction Scheme who live in properties in council tax bands (A-I)

We are currently processing these payments.


All those living in a property in council tax bands A-D who were paying by Direct Debit prior to the 01 April 2022 should have already received their payment.


All other eligible households will need to register for the payment.


If you live in a property in council tax bands A-D and were not registered to pay your Council Tax by direct debit prior to 1 April 2022, you will receive a letter to your home address explaining the process you must follow to register. You will also get a letter if you receive Council Tax Reduction.


We are currently sending Cost of Living Support Payment reminder letters out to eligible households who were in occupation of their property on the qualifying date of the 15th February 2022. You should receive a letter by 26 August 2022. If you have not received a letter by 26 August 2022, please contact us to let us know. Please do not contact us before this date if you have not yet received a letter.


Your letter will contain a QR code and link to an online registration form. You must complete this form in order to claim the payment. The QR code and link in your letter will be active for 28 days from the date the letter was sent.


Once you have completed the registration from your payment will be paid directly into your bank account within 3-5 working days, providing all details are correct. To claim the payment, the bank account used must be in the name of the person the letter is addressed to.


You can check your council tax band using our Band Search ( tool.


A Discretionary Scheme managed by the Council will also be established to help support other households who may be struggling with the increasing cost of living but do not fit in the above criteria. More details on this scheme, including those households that are eligible and how to claim will be available later in the year.


Cost of Living Support Scheme: guide for local authorities.


Be mindful of emails or texts from suspicious sources offering information on the scheme. It's often a scammer trying to steal your information.


Contact us

We have set up a dedicated counter open at Civic Offices in Barry from 10am - 2pm on Tuesday and Thursday.


If you need to contact us for any other reason, please email:




Pay-your-council-tax-the-easy-way. Over 70% if households pay their council tax by Direct Debit



Don't forget

Council Tax is a separate department from Electoral Registration. If you have notified Council Tax of a change of circumstances or details, you also need to notify Electoral Registration.