Council Tax

Submit a Council Tax Enquiry

Please use the button below to submit a Council Tax Enquiry to the team. Please note that we are no longer processing ad-hoc emails and you must now complete the enquiry form for your information to be processed and/or your question answered.

Submit a Council Tax Enquiry 

Book an Appointment at the Civic Offices

You can now book an appointment online to visit an advisor in the Civic Offices. You can book an appointment up to 14 days in advance.  

The Council Tax enquiry counter is also currently available to discuss your account, without an appointment, between 10am and 2pm Monday, Wednesday and Friday.

When you arrive, please follow the queuing system in place. An adviser will check your appointment and guide you to the interview room when it is free to do so. Please bring all the necessary documentation in relation to your enquiry with you, this will help the advisor to manage your appointment efficiently.  

Book an Appointment

All face to face appointments are for 20 minutes. Please arrive no earlier than 5 minutes before your appointment. Should you need a longer appointment, please telephone the office and we can arrange this for you:

• 01446 709564

Please note: When making your appointment the contact information you provided will be held for 21 days for the Test, Trace and Protect (TTP) Scheme by Welsh Government to limit the spread of Covid-19.

Cost of Living Support Payment

On 15 February Welsh Government announced a £150 cost of living support payment will be provided to:

• All households who live in properties in council tax bands A-D; and

• All households who are recipients of the Council Tax Reduction Scheme who live in properties in council tax bands (A-I)

The main Cost of Living Support Payment Scheme has now closed.

Discretionary Cost of Living Support Payment Scheme

A Discretionary Payment is available to support households who have been impacted by the cost of living crisis but were not eligible for the main Cost of Living Support Scheme.

If you are eligible for the Discretionary Payment you will receive a letter to let you know.

If you are eligible, please use this form to apply for the Discretionary Cost of Living Support Payment:

Discretionary Payment Scheme

Contact us

• colsupport@valeofglamorgan.gov.uk

Be mindful of emails or texts from suspicious sources offering information on the scheme. It's often a scammer trying to steal your information.

Don't forget

Council Tax is a separate department from Electoral Registration. If you have notified Council Tax of a change of circumstances or details, you also need to notify Electoral Registration.