Family Information Service (FIS)

Vale Family Compass

We now have a single front door to access the following services: 

• Family Information Service,  

• Early Help services including Families First Advice Line, Team Around the Family, Vale Parenting Service  

• Intake Children’s Services. 

This is called the Vale Family Compass. 

The Vale Family Compass provides a range of information, advice, support and protection for children, young people, their parents, carers and families in the Vale of Glamorgan. It aims to provide you with the right information and support at the right time from your first point of contact.  

A new website has been developed that is easy to navigate, supports self-help and allows you to access the right support at the right time:

Vale Family Compass

Who are we and what do we do?

The Family Information Service are a first port of call for families looking for information and guidance on:

• Childcare options, including childminders, out of school childcare, holiday schemes, playgroups, and day nurseries.
• Help with childcare costs, including the Welsh Government 30 Hour Childcare Offer funding for working parents or students in further or higher education.
• Parent and toddler groups, preschool activities and starting nursery school.
• Activities and services for children and young people
• Family support services including our Index for Children and Young People with Disabilities or Additional Needs.

For more information and guidance, please visit: 

Vale Family Compass

Testimonials

" I rang the FIS to ask about after school childcare, holiday childcare and funding, and also how to apply for this.  The team has an exceptional amount of knowledge, and they helped me straightaway.  They are very respectful, they listen, and they are approachable.  They want to help. I have recommended them to my friends."

"You guys really helped me out, sent me lists of available childcare in my area so I may go back to work and college.  I have recommended you to other parents."

"I contacted them, as I wanted a nursery using the medium of Welsh for my son.  They got back to me really quickly.  They also told me about the Childcare Offer.  The team is so helpful, I just phone them."

Reports and Marketing Materials

Childcare Sufficiency Assessment (CSA) 

We are pleased to present the Childcare Sufficiency Assessment 2022. This provides an overview of childcare provision and demand in the Vale of Glamorgan, encompassing the many different factors including the views from parents, schools, childcare providers and key stakeholders. 

Vale Family Information Service Marketing Materials  

If you don't live in the Vale of Glamorgan, find your local Family Information Service: 

Find your local Family Information Service