Cost of Living Support Icon

Schemes and other support for unpaid carers

Useful links:

Adult Safeguarding: Are you concerned about an Adult?

The Vale of Glamorgan’s Adult Safeguarding Team responds to Safeguarding reports and concerns raised in relation to Adults at Risk:

Adult Safeguarding (valeofglamorgan.gov.uk) 

 

Safeguarding Children: Report an Issue

If you think a child is in immediate danger of being harmed, please contact the Police on 999. If you think a child is at risk, not being looked after properly, or you have concerns about his or her welfare:

Child Protection (valeofglamorgan.gov.uk) 

 

Complaints and Compliments 

The Vale of Glamorgan social services are committed to providing a quality service to children, young people and adults who have care and support needs. We recognise however that things do go wrong and on occasions do not meet our expected standard:

Social Services Complaints (valeofglamorgan.gov.uk) 

 

Patient Experience: Cardiff & Vale University Healthboard

Unpaid Carer Information Service

Mental Health Services

 

Carers Voice: Llais Wales 

Llais Wales are here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services.  And when things go wrong their independent and trained complaints advocates can support you to make complaints:

Llais Wales | Llais

 

The Cardiff and Vale Advocacy Gateway (CVAG)

Cardiff and Vale Advocacy Gateway is the primary access point for individuals seeking advocacy support in the Cardiff and Vale area. CVAG aims to connect individuals and professionals with qualified advocates who protect rights and express views, wishes, and feelings:

Cardiff and Vale Advocacy Gateway

 

Older People's Commissioner for Wales

An independent voice and champion for older people. The Commissioner is working for a Wales that leads the way in empowering older people, tackling inequality and enabling everyone to live and age well:

Older People's Commissioner for Wales

 

Children's Commissioner for Wales

Learn about the work, publications, and resources of the Children's Commissioner for Wales, who champions the rights of children and young people in Wales:

Children's Commissioner for Wales

 

 

Below are the details of organisations who provide advice, information, and support to unpaid carers in Wales:

Provides advice and information to carers and the professionals who support carers:

Carers Wales

 

Provides a national voice to empower parents and carers of people with learning disabilities:

All Wales Forum

 

Committed to improving support and services for unpaid carers:

Carers Trust Wales

 

Dewis Wales is a website to help people access local and national support services in Wales and find the information and advice they need to improve their well-being:

Dewis Wales

 

 

 

 

Cinema Exhibitors Association

The CEA Card is a national card scheme developed for UK cinemas by the UK Cinema Association (UKCA)

The Card enables a disabled cinema guest to receive a complimentary ticket for someone to go with them when they visit a participating cinema:

 

Carer's Emergency Card - Carers Wales

The Carer's Emergency Card (CEC) helps plan for someone to be looked after if something unexpected happens to their carer.

 

One of the biggest worries for unpaid carers is how the family member or friend who relies on them would cope if anything happened to their carer. 

 

In response to this, Carers Wales has developed a new card for carers. Should an emergency or accident happen, by carrying this card it will let emergency workers and others know that someone relies on you as a carer. The card provides spaces for emergency contacts, for example family or friends who can help:

 

 

Carers Card UK ID

Mike O'Brien and Bobbie-Jo Haarhoff, via the Unpaid Carers Assembly, have secured a free digital Carers Card UK for Cardiff and Vale residents: