Vale of Glamorgan Council
Cyngor Bro Morgannwg
Cost of Living Support Icon
​

Telecare - linking you to assistance 24 hours a day

 

With just a button press, you get professional and friendly help anytime, day or night, all year round. This gives you peace of mind and emergency support when you need us.

 

We partner with St John Ambulance to offer quick response to your home if you fall.

 

Get Telecare now

Telecare Logo

 

 

 

St John Ambulance Logo

Is Telecare for me?

 

Telecare is designed for people who live in the Vale of Glamorgan, who value their independence but may need a little extra support to feel safe and connected. Whether you're living alone, managing a medical condition, or simply want peace of mind for yourself or your family, Telecare offers a lifeline when its needed most.

 

Independence for all agesIndependence for all ages
Those living aloneThose living alone
Coming home from hospitalComing home from hospital
Creating a safer environmentCreating a safe environment

Essential Package

 

Telecare essential package

What's included:

  • Professionally installed Telecare alarm
  • Direct link to your 24/7 support
  • Optional Key Safe at no additional cost
  • Water resistant alarm button
  • Choice of wrist strap or lanyard
  • Choice of monthly or annual payment
  • Fast response if you fall

 

Buy now for only £5.76/week

 

Find out more about our other packages:

All Packages

 

You can trust us to...

Provide rapid around the clock support

 

The service offers emergency responses 24/7 for 365 days a year. Our partnership with St John Ambulance Service means that we are able to reach those who need us quicker than ever before.

Provide a friendly, local service

 

We offer a professional and friendly service from our office in Barry to local communities. Our friendly team are always on hand to help and will do their best to put you at ease in what can be difficult times.

 

What do our customers say?

"Within 2 days of application I had a key safe installed and the Telecare system. The team were incredibly helpful and professional. This was a huge step for me and their kindness and understanding went above and beyond" 

 

"The team at Telecare are a group of unsung heros! I could not have coped without you all. You have a wonderful team who have been amazing over the years, chatting to my dad so I didnt have to get up in the middle of the night"

 

"My mum had a fall yesterday and has Vale Telecare installed in her flat. St John Ambulance responded very quickly and managed to get my mum off the floor. The medic was lovely, and explained everything clearly and we even managed a chuckle, even under the circumstances."

 

FAQs

 

  • Can a family member or friend purchase a package on my behalf?
    Yes, anybody can purchase a package on your behalf, but we do ask that you give them permission to do so.
  • How long will it take to get installed?

    After purchasing your Telecare package, we will contact you to arrange installation dates and times. We aim to install your equipment within five working days, and installation of your equipment usually takes approximately 20-30 minutes.

     

    All you need is a electrical socket, no need for internet connection or a phone line.

  • How much does it cost?
    Our Essential package costs only £5.76 per week, or £299.52 annually. You can explore other packages here.
  • What will happen if I fall?
    Simply press the button on your pendant, and this will send an immediate signal to our 24hr a day monitoring centre. One of our friendly and professional call operators will check to see if you are ok and arrange assistance if required.
  • Do I need to pay extra if I press my pendant to contact you?
    There is no additional cost – the cost of all callouts is included in your Telecare package as standard.
  • What is a Key Safe?

    A key safe is a strong steel box that is attached to the outside of your property. It stores a spare key securely inside. The keys will only be accessible when using the correct combination code that you or a key contact creates.


    Those living alone may find it difficult to answer the door, especially after a fall. A Key Safe allows key contacts or St John Ambulance a safe and secure way to access the property if needed.

  • What happens if I lose or break my pendant?

    Replacement pendants are available at an additional cost. If you have a Telecare package and would like to arrange a replacement, please contact telecare@valeofglamorgan.gov.uk.

  • Can I order an extra alarm button or fall sensor?
    You can add a second button or falls sensor at a small additional cost.