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24 Hour Advice and Information Line

All Vale employees now have access to a 24-Hour Advice and Information Line, provided by Westfield Health.

Whatever the issue, support and advice is just a phone call away.

This service gives you confidential guidance on medical, legal, or domestic issues from qualified counsellors, legal advisors, and nurses.

From stress, bereavement or relationship advice to health and money worries, you’ll be able to talk to a qualified counsellor any time of the day or night. 

 

Accessing the service

Call 0800 092 0987 (Available 24 hours a day. Call charges may apply)

You’ll be asked for your Westfield Health scheme number - please quote: 72115 and the name of your employer.

The scheme number doesn’t identify individual callers and any usage statistics won’t include any personal information. Calls are not recorded. This is a confidential service; the content of your call will only be divulged if you or someone else is at risk of serious harm. The service is provided by Health Assured Ltd, on behalf of Westfield Health.

Access to online wellbeing resources with My Healthy Advantage

You can also access a range of wellbeing resources by downloading the ‘My Healthy Advantage’ app with code WHNI or visiting the health assured website and entering 72115 as your username and password.

To access Wisdom:

Only the policyholder can register to use this service. It is available as a progressive app, which means as well as a mobile app you are able to login on your mobile phone app, tablet or computer using an internet browser.

There is a unique code that you will need when registering. Please use WHVOL. You create your own username and password. Once registered you can access Wisdom through an app or through an internet browser using the same username and password.

Download: Wisdom available on Apple App Store for iOS and Google Play Store for Android.

You can also access on the website 

What’s covered

  • Unlimited use of the confidential telephone service, giving you support from a team of qualified professionals

  • Telephone support from a fully trained counsellor on issues such as: stress; anxiety; family problems; bereavement; money management; depression; relationships; problems at work; substance misuse

  • Free telephone legal information from an experienced legal professional on a wide range of issues like consumer disputes; property; motoring; landlord/tenancy; debt; welfare benefits; matrimonial; family; wills and probate

  • A sympathetic nurse at the end of the phone giving you the time you need to talk about your health and wellbeing. The team of medical professionals will give you easy to understand expert advice and information on a wide range of health and lifestyle issues including: medical symptoms and conditions, medical and surgical treatments; hospital tests and procedures; childhood illnesses; caring for the elderly; diet and exercise; reducing alcohol consumption; stopping smoking

What’s not covered

  • Structured counselling

  • Crisis care: this is not an emergency service. At busy times, it may be necessary to take your details and arrange a convenient time for the most appropriate counsellor, legal advisor or health professional to call you back

  • Diagnosis of a medical condition or issuing a prescription: the service gives general guidance only and isn’t intended to replace your normal personal medical care

  • Legal advice or information about employment disputes